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Customer service screens have been optimised for route management to provide you with the ultimate flexibility in managing freight in transit. Routes are displayed graphically and can easily be modified using a "drag and drop" system. Alternatively, the keyboard may be used for rapid data entry. Unlike other systems, routes can be viewed and modified all within the one screen. You won't waste time to opening additional screens.
Maintain the highest level of customer service and reduce your costs at the same time by utilising automated services along with your consultant services.
Consultant services are services performed by a customer services officer in response to a direct customer enquiry. A number of options are available to maximise efficiency:
Internal messaging is a fast, effective way to solve booking queries and track interactions for future reference. A Chat log is attached to your data for simple and fast messaging within the office. Your staff can send messages regarding bookings and invite individuals or work groups, such as customer service and dispatch operations. Messages are linked to bookings and historically tracked.
A customer service officer may view all freight that a driver has on board that may affect the delivery status of a particular booking.
Easily access the data you need with extensive search menus:
Automated services are those services conducted automatically by the software. These services keep the client informed regarding the status of their freight whilst significantly reducing the demands on your customer service staff. Automated track and trace services include: